Investor Zone

Common and simplified norms for processing investor’s service requests by RTAs and norms for furnishing PAN, KYC details and Nomination

As an on-going measure to enhance the ease of doing business for investors in the securities market, SEBI, has from time to time prescribed common and simplified norms for processing investor's service request by Registrars to an Issue and Share Transfer Agents (RTAs) and norms for furnishing PAN, KYC details and Nomination. In this direction SEBI vide its circular - SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023, has mandated furnishing of PAN, Nomination, Contact Details, Bank Account details and Specimen Signature ("mandatory KYC") by the shareholders holding shares in physical form before 30th September, 2023.

SEBI has also stipulated that if the shareholders holding shares in physical mode do not update the PAN, KYC and Nomination details or these details are not made available to the Company/their Registrar and Share Transfer Agents (RTA) on or after 1st October, 2023, then such folios shall be frozen by RTA as per the directive issued by SEBI.

These include requirements pertaining to:

• Mandatory furnishing of PAN, KYC details and Nomination by holders of physical securities.
• Freezing of Folios without PAN, KYC details and Nomination.
• Attestation of documents.
• Mode for providing documents/details by investors for various service requests.
• Standardized, simplified and common norms for processing investor service requests.
• Forms for availing various Investor services.
• Indemnity.
• KYC details across all folios of the holder, maintained by the RTA.
• Timelines for registering of / updation of / change in PAN, KYC and nomination.
• Display of contact details of RTAs.
• All objections by RTA to be raised in one instance.
• Electronic interface for processing queries and complaints.

Please refer to the attached SEBI circular - SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023.

In continuation of the same, SEBI has issued circular- SEBI/HO/MIRSD/POD-1/P/CIR/2023/181, dated November 17, 2023 wherein the process of freezing of folio's and referral of folios by the RTA/listed company to the administering authority under the Benami Transactions Prohibitions) Act, 1988 and/or Prevention of Money Laundering Act, 2002, has been done away with.

• Reference to the term 'freezing/ frozen' has been deleted.
• Referral of folios by the RTA/listed company to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and/or Prevention of Money Laundering Act, 2002, has been done away with.

For detailed information on the changes, please refer to the attached SEBI circular- SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/181 dated November 17, 2023.

ISR and Nomination Forms

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